PHVendorSquare Returns & Refunds Guide.

Always Adhere To The Terms And Conditions Stated On The Vendor's Storefront.

How to Return an Item.

1️⃣ Report Your Issue

• Email Support with:
• Your order details
• Clear photos/videos of the defective/wrong item

2️⃣ Get Return Approval

• Once validated, we'll send:
• Return instructions
• Nearest drop-off location

3️⃣ Track Your Return

• You'll receive a tracking number via SMS/email
• Check status at Support

4️⃣ Receive Resolution

• Refund processed to your PHVendorSquare Wallet (or original payment method)
• For replacements: Seller will ship a new item

Non-Returnable Items

❌ Opened/altered products
❌ Items with tampered serial numbers
❌ Perishable goods (unless reported at delivery)
❌ Misused/damaged products
❌ Beauty/health/personal care items
❌ Jewelry, underwear, bedding
❌ Books, CDs, media

FAQs

📌 How do I start a return?
Contact us via:
📞 Call Us
📧 Click To Send A Mail
💬 WhatsApp: Send Us A Message

📌 Where do I return items?
The Vendor would contact you for clear directives

📌 What if my return isn't processed in 48hrs?
Reach out to our support team immediately.

📌 Can I return after 7 days?
The Window would have closed.

📌 What about warranty claims?

• Warranty voids if:
• Product opened by unauthorized technicians
• Physical damage from misuse
• Where applicable

📌 Do I return free gifts?
Yes – all promotional items must be included.

📌 When will I get my refund?

• Instant credit to PHVendorSquare Wallet (if confirmed)
• 3-5 business days for bank refunds

📌 Why was my item redelivered?
This happens if:

• We couldn't verify the defect
• Item works properly upon testing

Important Notes

✔️ 24-hours return window for eligible items
✔️ Keep all original packaging/tags
✔️ Remove device passwords before return
✔️ Seller approval needed for "change of mind" returns

Need help? Contact our support team – we're here to assist! 🛒✨